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Returns

RETURNS AND EXCHANGES POLICY

The following criteria and conditions apply to all returns and exchanges:

  • NO RETURNS OR EXCHANGES ON DISCOUNTED/ON SALE ITEMS.
  • Items must be new and unused (please include original packaging and tags with products).
  • Cut or altered lines are not eligible.
  • Custom and personalized merchandise is not returnable.
  • Sales on DVDs, CDs, and videos are final.
  • Refund returns may be subject to a 15% restocking fee.
  • Return shipping costs will be at the customer's expense.
  • Returns will be inspected prior to credit given.

RETURNS

  • Please request a Returns & Exchanges form via email and fill out completely and include it with your return.
  • For all products purchased directly from KO Sailing over the phone, online at http://www.kosailing.com, or at our store, we will gladly issue a full refund within 90 days of purchase, so long as a receipt is provided and product meets criteria above.

GIFT CARDS

While we do not issue returns on gift cards purchased at KO Sailing, don't underestimate the power your gift card holds! Give us a call if your inspiration is lacking - we have quite an imagination!