If at any time you need assistance or would like to talk to a "real" person, please feel free to call us at (281) 867-8200 or (800) 276-SAIL.

Shipping Terms

• Standard shipping is UPS Ground and should arrive within 48 hours of purchase when shipped within the state of Texas. Out of state orders typically take 3-7 business days to arrive.
  
• Rush delivery is available at standard UPS pricing. Prices are subject to the date needed, distance being shipped, weight, size and nature of the items being shipping. If you would like a quote on express delivery please give us a call at (281) 867-8200 or toll free at (800) 276-SAIL.
• For international orders email us for a quote on shipping rates. Please include shipping address and an idea of what you want to order so we can give you an accurate estimate.
  

"Backordered" Items

KO Sailing's inventory is a very fluid thing. If an item is currently listed as "Backordered," the worst case to fill your order should be two weeks - more often it is quite a bit less than that. We will be happy to give you a more accurate delivery date via email at your request.

Returns and Exchanges Policy

The following criteria and conditions apply to all returns and exchanges:

• Items must be new and unused (please include original packaging and tags with products).
• Cut or altered lines are not eligible.
• Custom and personalized merchandise is not returnable.
• Sales on DVDs, CDs, and videos are final.
• Refund returns may be subject to a 15% restocking fee.
• Return shipping costs will be at the customer's expense.
• Returns will be inspected prior to credit given.
  

RETURNS

• Please fill out a Returns & Exchanges form completely and include it with your exchange.
• For all products purchased directly from KO Sailing over the phone, online at http://www.kosailing.com, or at our store, we will gladly issue a full refund within 90 days of purchase, so long as a receipt is provided and product meets criteria above.

EXCHANGES

• Please fill out a Returns & Exchanges form completely and include it with your exchange.
• If time is a major factor in your exchange, simply pick up the phone and speak with a KO Rep today at (281) 867-8200 or toll free at (800) 276-SAIL. We will charge you initially for the merchandise, pick up the outgoing shipping tab (back to you), then credit your account as soon as we receive your exchanged item.
• For all exchanges, please refer to http://www.kosailing.com to reference our online inventory. If you don't see what you're looking for online, give us a call - we may have it in our store! If not, we can always special order exactly what you have in mind.
• If you'd like to exchange your merchandise for a purchase of greater value, be sure to include your credit card information so we can account for the difference.
• All exchanges accompanied with a receipt within 90 days of purchase will be eligible for a full merchandise credit.

GIFT CARDS

While we do not issue returns on gift cards purchased at KO Sailing, don't underestimate the power your gift card holds! Give us a call if your inspiration is lacking - we have quite an imagination!